Terms & Conditions
Our Agreement with You
GUEST ARRIVAL AND DEPARTURE SERVICE
Your accommodation will be available at approximately 4pm, but you are welcome to arrive earlier and use the facilities.
There will be trolleys available to assist you with transporting your luggage to your cottage.
When leaving, please vacate your cottage by 10am and return your keys to Reception so that we may prepare it for incoming guests. Your accommodation must be left in a clean and tidy condition and the inventory complete.
You will be issued with 1-2 keys upon arrival; lost keys will be charged at £30.00.
We welcome guests with disabilities and aim to ensure that our facilities are as accessible as possible to all.
West Bay welcomes assistance dogs however pets are not permitted.
STAG AND HEN PARTIES
Stag and hen parties are not permitted on site and we reserve the right to ask such parties to leave without a refund.
SAFETY ON SITE
You may not bring any shotgun, knife, firearm, air weapon, fireworks (including sparklers), illegal substances or similar item to the complex under any circumstances.
WHILST AT THE WEST BAY CLUB
Our aim is to provide a relaxed holiday suitable for families in a tranquil environment. To ensure the maximum enjoyment of your holiday and that of all our other guests we require you to comply with all the requirements in this, our agreement with you, but draw your particular attention to paragraphs below:
Behaviour and compliance with this agreement
Offensive, unruly or illegal behaviour will not be tolerated and may result in the police being involved. We may ask you and/or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, and likely to cause harm, or impair the enjoyment, comfort or safety of your neighbours, or our guests, staff and the general public, or is likely, in our belief, to breach any of our agreement with you.
- Please note that the speed limit will be 10 miles per hour.
- The taking of food and drink into the Wellness Café is strictly forbidden. Only food and drink purchased on the premises may be consumed there.
- Guests may be asked to provide information regarding their place of accommodation.
- The operation of a business buying, selling or trading under whatever conditions is strictly prohibited on the complex without the express authority of the company.
- To meet our legal requirements we will check personal Photo ID at points of sale where necessary.
- In the interest of other guests you are asked to keep noise to a minimum after 10pm.
- It may be necessary at the beginning or end of the main season to withdraw or amend certain facilities according to demand and other factors. The company reserves the right to alter or withdraw amenities, facilities or any part of the programme or activities either advertised or previously available without prior notice.
It is our policy to investigate any incident or allegation of concern about a child whilst on the West Bay site and to refer the matter to an appropriate external organisation should we, in our reasonable and sole discretion, deem it necessary / appropriate.
Children’s Supervision and Parental Responsibility
You are responsible for the supervision of all members of your party under the age of 21. You must supervise your children at all times.
This is particularly important in all children’s play areas, licensed areas, swimming pools and sports areas where specific supervision ratios apply. You must collect your child(ren) from activities at the appointed times.
Driving and Parking
Please give way to pedestrians and cyclists, keep to the speed limit, and drive, manoeuvre and park carefully at all times.
All vehicles that are not parked in the specified parking areas may be towed. We will charge you for doing this. We do not accept any liability for damage arising out of this operation unless due to our negligence or that of our subcontractors.
No liability is accepted for any damage caused by these markers unless due to our negligence.
Access is required at all times for contractors’/suppliers’ vehicles and other authorised vehicles such as emergency services.
Important Information and Updates
Facility and activity opening times shown in the information booklets are an indication only and may vary from time to time.
Improvements and Maintenance
As we continually strive to improve the facilities at The West Bay Club and to comply with any new Health and Safety legislation or other legal requirements you may find that:
- new facilities are on offer,
- listed facilities are temporarily closed for maintenance and / or improvement,
- some facilities have been altered,
- there is development or refurbishment work going on in certain areas,
Legislation and Licensed Premises
We reserve the right to refuse to sell alcohol to anyone who is under the age of 18, or
- appears to us to be under 18 (and cannot prove they are over 18), or
- we, at our sole discretion, consider to have been drinking excessively.
We will not sell tobacco based products, solvent based products or allow the use of gaming machines in contravention of current legislation.
Photography (still, digital and video) is not permitted in any changing areas. Only non-intrusive photography of your own party and friends is permitted in all areas of The West Bay Club.
You may not carry out photography for commercial purposes, marketing publications or similar purposes in any part of The West Bay Club.
Property and Environment
Please keep to prepared roads, paths and tracks at all times and treat all facilities carefully and appropriately.
You are required to follow any safety advice provided to you:
- Diving is not permitted in any part of the swimming pool.
- Take particular care not to do anything which might cause a fire.
- Barbecues are not permitted at all during periods of risk of grass fires. You will be advised during your holiday if this is the case.
- Fireworks (including sparklers) may not be brought or used.
- Do not enter or attempt to use any facility that is closed.
Smoking is not permitted in any covered public areas, including the swimming pool and / or café or in accommodation units.
FOR YOUR INFORMATION
All the information we collect and hold about you and members of your party may be stored in computer and other filing systems, for which we hold a valid notification under the Data Protection Act. We collect and keep information about you and members of your party to enable us to administer our services to you, to conduct market research and provide you with information about our products and services and those of carefully selected third parties. If you do not wish to be contacted by us or such third parties please write to The West Bay Club.
Whilst we use CCTV cameras at some locations for the purposes of crime prevention and public safety, please be aware that all personal property and possessions are left on site at your own risk. We do not accept any liability for any damage or loss to any vehicles or personal possessions left on site. The CCTV scheme is controlled by The West Bay Club.
To ensure that standards are maintained we may record or monitor telephone calls to our offices.
We always do our best to ensure that published information is correct when it goes to press.
Please refer to our website (www.westbayclub.co.uk) for current details.
Our agreement is governed by English law and we agree to the non-exclusive jurisdiction of the English Courts. We must both act reasonably in selecting or agreeing any jurisdiction including any forum for dispute resolution.
We do not share or store any financial information.
COUNTRY CLUB AND SPA POLICIES
Please refer to our Etiquette Guide for specific terms and conditions- http://westbayclub.co.uk/wp-content/uploads/2017/01/Etiquette-Rules-Regulations-V3.pdf
We cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason or of circumstances which amount to “force majeure”
Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of facilities which cannot reasonably be remedied to a satisfactory standard before your arrival at West Bay through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the owners control.
The West Bay Club
Isle of Wight
Tel No. 01983 760355